Terms of service

Business confirmation required: registered company details, current charges, VAT status, payment terms, cancellation window, guarantee period and insurance details must be confirmed by the business before these terms are issued to customers.

Quotations and charges

Emergency and reactive work is normally charged as a call-out fee that includes an initial period on site, followed by labour at the applicable rate, plus parts. Rates in force at the time of the call, including any out-of-hours rate, are stated before an engineer attends. Fixed-price quotations are given for defined work and are valid for the period stated on the quotation.

Diagnosis and additional work

Attendance and diagnosis time is chargeable whether or not a repair can be completed on the visit. Where additional work or parts are needed, the cost is explained and agreed before that work is carried out.

Access

You are responsible for providing safe access to the property and to the pipework or appliance concerned. Where an engineer attends and cannot gain access, the call-out charge may still apply.

Gas and specialist work

Work on gas appliances is carried out only by Gas Safe registered engineers. Work on unvented hot water systems is carried out only by suitably qualified operatives.

Cancellations

Please tell us as early as possible if you need to cancel or rearrange. Where an engineer is already travelling, a charge may apply.

Contact

Phone: 020 8798 2063. Email: Hello@the24hourplumber.co.uk.