Plumbing for letting agents and property managers
Managed portfolios do not fail politely between nine and five. We answer 24 hours a day, 7 days a week, including bank holidays, arrange tenant access ourselves, work to the spend limit you set, and report per property in a form you can pass straight to the landlord.
What we take off your desk
- Tenant contact and access arranged by us, confirmed back to your team
- A named spend limit per instruction, never exceeded without your approval
- Same-visit repair wherever parts allow, so fewer re-attendance chases
- Written per-property reports suitable for forwarding to the landlord
- Itemised invoicing by property address, not one lump per month
- Honest arrival windows instead of all-day slots that generate complaints
Blocks and communal work
- Leaks between flats, including tracing through ceilings and voids
- Shared waste stacks and communal drainage blockages
- Communal risers, isolation valves and stopcock access
- Cylinder and pressure faults in converted period properties
- Void and changeover plumbing checks before a new tenancy
- Factual failure reports where liability between parties is disputed
Call-out charges for managed properties
Published bands, no surprises to explain to a landlord afterwards. Each call-out includes the first hour on site; further time is £95 per hour and parts are itemised.
| When we attend | Hours | Call-out incl. first hour |
|---|---|---|
| Standard hours | 8am–6pm, Monday to Friday | £99 |
| Evening | 6pm–10pm | £129 |
| Night | 10pm–8am | £169 |
| Saturday | All day Saturday | £129 |
| Sunday | All day Sunday | £149 |
| Bank holidays | All day | £199 |
Each call-out includes the first hour on site. Time after the first hour is charged at £95 per hour. Parts are charged on top and itemised on the invoice.
Related pages
Agent and property manager questions
Instruct us on a property
Send the property postcode, the reported fault and any spend limit. For an active leak, call — it is always faster than a form.
Need a property covered tonight? One call and we handle the tenant.
Calls answered 24 hours a day, 7 days a week, including bank holidays. Tell us your postcode and what you can see, and we'll give you a realistic arrival window before you commit to anything.
Phone: 020 8798 2063